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Shopping at estore.theguitarstore.com.my is Safer. We understand that security is essential when buying online. That’s why we have worked hard to create one of the safest online shopping environments in the industry.
No salesbots – No automated processing. If we see something that’s not clear, we’ll contact you BEFORE we charge your credit card. We want it to be right, the first time.
We take extra steps to carefully validate all credit card information. You can be secure in the knowledge that we’re protecting you from unauthorized charges. And, by keeping fraud down, we can also keep prices down.
Only the people responsible for processing your order see your information.
Shopping at estore.theguitarstore.com.my is Safer. We understand that security is essential when buying online. That’s why we have worked hard to create one of the safest online shopping environments in the industry.
If there’s a problem with your order, the first thing to do is email us at estore@theguitarstore.com.my . We will take care of you, no matter what. The only policy we have we’ll do whatever it takes to fix the problem and make you happy.
If you believe you’ve received a defective product (For example, neck broke) , contact our team via email estore@theguitarstore.com.my and we’ll respond quickly with assistance. If we determine the unit failed once you received your parcel we will cover shipping cost within Malaysia to replace the unit for you.
First email us to get an RA (Return Authorization) number, which you should write on the shipping label. To help you avoid a return adjustment, we provided a handy checklist to show you exactly how to ship a product back to us:
Return your item to:
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
Any enquiries regarding shop online, don’t hesitate to contact us as we’ll be glad to assist you. email: estore@theguitarstore.com.my
